Privacy Policy

1. Information Collection

We collect information that you provide directly to us, including personal identification information (Name, Email, Phone Number) and business information. Additionally, we process data transmitted through the Service, including message content, to facilitate the functionality of the AI assistants.

2. Use of Information

We utilize the collected information to: (i) provide, maintain, and improve the Service; (iii) process transactions; (iii) send you technical notices and support messages; and (iv) comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. Data Processing by Third Parties

We engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintenance, database storage and management, and direct marketing campaigns. These third parties may have access to your personal information only to the extent necessary to perform these functions.

• OpenAI (LLM Processing)
• MongoDB Atlas (Database)
• Vercel (Hosting)
• Meta/WhatsApp (Messaging Infrastructure)

5. International Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Data Subject Rights

In accordance with the Israeli Privacy Protection Law, 5741-1981, and applicable regulations, you are entitled to review, correct, or request the deletion of your personal data stored in our databases. Requests should be directed to our Data Protection Officer.

9. Contact Information

For any inquiries regarding this Privacy Policy or our data practices, please contact us at legal@eden.ai.